Frequently Asked Questions


How do I request Telka's services?"
Telka schedules all of her own appointments. Email is the fastest way to reach her directly. Email inquires are usually answered within the same business day. Although she would love to personally accommodate each and every new request for services, she is just not able to do so. Telka will ask you questions to help determine if her services are your best fit. If email is not available to you, simply call her office phone number to leave a confidential voice message. Please note Telka only retrieves voicemail messages when she is in her East Lansing office.  Messages left when she out of the office will be returned during the next business day. 
To expedite services, provide the following information in your email or phone message: Full name, phone number, email address and/or mailing address, age, employer, and type of insurance coverage. Also indicate if you are seeking individual, couple or corporate services. Briefly describe your treatment request including how you learned about Telka's services. Please continue reading below to learn more about her services.
 Telka does not offer walk-in or emergency services. If you have a medical emergency please call 911 or report to your nearest emergency room. Locally, emergency mental health assistance is available  through Ingham, Eaton and Clinton County Community Mental Health. 

"How do I know if Telka can help me?"
Because solution-focused, cognitive-behavioral therapy is not for everyone, Telka will ask questions to determine if her services are your best treatment fit. If she is not able to give your service request the time and attention you deserve, she will do her best to recommend other options to meet your needs. Due to time limitations, Telka no longer accepts new clients who request evening or weekend appointments. She currently refers out  requests for geriatric, child, adolescent and family therapy. She is no longer providing services for chronic, long-term conditions, legal testimony, criminal activity or those struggling with active addictions. 
 
"Will Telka work with my teenager?"
Due to a high demand for services, Telka refers adolescent and family therapy to other specialists in the community. She will however, meet individually with parents to help them address skills, improve communication and strengthen parenting tools.  Watch the TED.com video by Jill Bolte-Taylor PhD help understand the adolescent brain: why teenagers are impulsive and risk taking.  Telka works with parents by sharing multiple resources and tools to help navigate through the tough job of parenting.  Parents of college students are recommended to visit a helpful website that provides guidance about parenting adults: http://www.collegeparentsmatter.org

"May I schedule my spouse or my adult son or daughter for Telka's services?" 
Sorry, but no. The Health Information Privacy Protection Act (HIPPA) requires that competent adults consent for their own medical treatment. You are welcome to recommend Telka's services and to refer your loved one to this website  however, you may not request services or schedule appointments on their behalf. Telka is happy to respond directly to your loved ones request.

"We tried couple's therapy in the past but had a bad experience. What is Telka's success in working with couples?" 
Happily married to her college sweetheart since 1985, Telka's success with relationship strategies is reflected in both her personal life and her professional services. Telka insures therapeutic success by using a pre-screening process to determine if couple's therapy is the best treatment choice.  What many couples do not realize, is that couple's therapy is only successful if it is the correct treatment choice. People who struggle with violence, addiction, mental illness or mood disorders are not appropriate for couple's work until those individual issues are addressed first.
Couples counseling Pre-test:  Answer the following questions:
Yes    No    1. Is alcohol or drug usage causing stress or frustration? (Arguing after drinking? Smoking or drugs causing fights?)

Yes    No    2. Do either of you fear verbal, emotional or physical abuse? Not sure?          

Yes    No    3. Is a third party involved in this relationship?  Example: An affair, an unresolved prior relationship, over involved in-laws or  internet relationships?

Yes    No    4. Are either of you intending to use your couple's therapy as a forum to complain, blame or tattle on your partner? Examples: seeking therapy to change your partner  or enlisting a therapist to referee your fight.
    
Yes    No    5. Are either of you involved in destructive activity that  damages the trust in this relationship? (Compulsive lying, gossiping, cheating, substance abuse, excessive spending or illegal activity?) 

Yes    No    6. Have either of you decided to end this relationship rather than repair it? (Threat of a break-up? Attending therapy just so you can say that "you tried" before leaving?)
Scoring: "Yes" answers  indicate the need for an individual evaluation. Couple's therapy is most successful AFTER issues of alcohol, drugs, affairs, deception, domestic violence and illegal activity are resolved.

Resources to assist couples:  Videos: John Gottman PhD.  Author of 7 Principles of a Successful Marriage Mathematics of Marriage: Predicting Divorce.     Telka's pdf"When to stay, when to walk away and when to run!" 

"What's a Telka?"
Telka is often asked to clarify the origin of her unusual name. Her response is not complicated. "Born and raised in Michigan, the origin of my name is not exotic or even ethnically interesting.  My parents were college students in the 60's." 
A graduate of MSU, Telka has practiced as a licensed Masters level social worker since 1984. She has 10 years experience as a former Lansing Community College adjunct instructor and spent over 20 years working as an outpatient behavioral health therapist at Sparrow Hospital. In 2007 she opened her independent private practice. Telka's credentials include LMSW, ACSW,  a certified addictions counselor, and member of NASW. 

"How much do Telka's services cost?"
Telka's therapy services are covered by insurance as mental health treatment for stress, depression, anxiety and other emotional pain. Telka is an "in-network" provider for most major insurance plans. Contact your insurance company to determine your benefits and coverage. Telka's educational training and seminars are available to professional organizations at negotiated contracted rates. Life Coaching fees are negotiated based on specific needs.

"How do I find out if my insurance will cover Telka's services?"
1.Investigate the details of your outpatient mental health coverage in your health insurance policy.  
2.Clarify your copay and deductible amounts to determine any "out-of-pocket" expense. 
Telka is a contracted provider for most local medical insurance companies including: *Aetna, *BCBS, BCN, *Cigna, *Cofinity, Health Plus, Messa, PHP,  *SPHN and McLaren. If you do not find Telka listed in your provider directory, check your "out of network" coverage.   Telka is an "out of network" provider for Priority Health and for State of Michigan employees with Magellan, the BCBS mental health HMO.  

* Specific policies have complicated rules and exclusions so the bottom line is to contact your provider directory first, then email Telka with your  questions.

Frequently Asked Questions

Open

Weekdays

8:30a

to 5:30p

Telka Arend-Ritter CBT psychotherapy services  by appointment only:  

(517) 332-9310

Email: telkaar@comcast.net

​1151 Michigan Ave #110                           East Lansing, MI 48823